Shipping policy

🌿 Obsidian Leaf Plant Co. – Shipping Policy

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At Obsidian Leaf Plant Co., we take great care in packaging and shipping live plants to ensure they arrive healthy and safe.


Processing Time

All orders are processed within 2–5 business days unless otherwise stated.

Because we ship live plants, we may delay shipment to avoid:

  • Extreme heat

  • Freezing temperatures

  • Severe weather conditions

This is done to protect your plant.


Shipping Methods

We currently ship within the United States.

Shipping methods and rates are calculated at checkout based on your location and selected carrier.


Live Plant Shipping Disclaimer

Once a package leaves our facility, it is in the hands of the shipping carrier.

We are not responsible for:

  • Carrier delays

  • Weather-related delays

  • Missed deliveries

  • Packages left unattended

  • Incorrect addresses provided by the customer

We strongly recommend being available on the delivery date.


Cold & Heat Protection

We carefully monitor weather conditions.

If extreme temperatures are present, we may:

  • Delay shipment

  • Add heat or cold packs

  • Contact you for confirmation

We reserve the right to hold shipments to protect plant health.


Address Accuracy

Customers are responsible for providing the correct shipping address.

We are not responsible for:

  • Packages delivered to incorrect addresses

  • Lost packages due to address errors


Shipping Damage

If your plant arrives damaged, you must contact us within 24 hours of delivery with:

  • Clear photos of the plant

  • Photos of the packaging

  • Your order number

Please refer to our Refund & Return Policy for details on Dead on Arrival (DOA) claims.


Delays & Lost Packages

If your package is delayed or lost by the carrier, you must contact the carrier directly.

We will assist with claims when applicable, but we are not responsible for carrier errors.


Shipping Acknowledgement

By placing an order with us, you acknowledge that:

  • Live plants are sensitive

  • Transit stress can occur

  • Minor cosmetic damage may happen

This does not qualify as a DOA.


Contact Information

If you have questions about shipping, please contact us: